- Good support is what every customer expects as the 'normal'.
- Only great support makes the difference, gets you noticed and adds value to your company and your products.
- Seeing past just contractual requirements and developing methods and policy that benefit both your external customers and internal customers (engineering, finance, repair shops etc).
- Doing the simple things well and right first time.
- Gathering meaningful data to develop your product and/or services.
- Communicating customers wants and expectations into the product design.
- Managing regular customer communications so there are no mixed messages.
Have you ever been to a conference to give a presentation and been hit with a backlash of ill feeling and unknown issues?
What would it be like to go to that same conference where everyone knows the issues, and your corrective action plans, and you are just there to confidently update them on the latest progress...
What would it be like to go to that same conference where everyone knows the issues, and your corrective action plans, and you are just there to confidently update them on the latest progress...
...That's great support!
Copyright 2008 Lime-DS Ltd
