Copyright 2008 Lime-DS Ltd
When product maintenance is needed the first place the customer will look is the maintenance manual. Sounds simple enough, but at this point the customer has already expended resources to fix a problem. The last thing they want right now are manuals that are confusing, inadequate, or inaccurate.
Have you ever looked at your manuals and actually verified their use? Have you ever been brave enough to ask a customer to verify the manuals for you? Maintenance manuals can be used as a training aid as well as a diagnostic tool.
A poor manual =
  • Customer frustration.
  • Increased calls to your office and a subsequent drain on resources.
  • Poor product perception.
A good manual =
  • Efficient rectification of faults.
  • Good product perception.
  • Better use of your support resources in other areas.
The Maintenance Manual is part of the product you sell. Do you ensure that any changes made to the product are evaluated for potential changes to the maintenance manual? Potential changes could be
  • Drawing changes due to physical differences.
  • Part number changes.
  • Changes to maintenance procedures.
  • Installation instructions.
  • Ground Support Equipment Manuals.
Is your revision cycle effective? Are suggested changes made by customers logged, reviewed and fed back if accepted or rejected?
Lime-DS has a proven procedural method to ensure change requirements are
  • Captured, from both internal and external sources.
  • Reviewed.
  • Accepted/Rejected and feedback provided to the originator.
In addition, Lime-DS can produce a range of interactive training, maintenance and troubleshooting manuals.

Please email ask@lime-ds.com for more information.